BBB Reliability Report for
Spark Networks, Inc.
   
      A BBB Accredited business since 06/04/1999
 
BBB Rating is A+
Spark Networks, Inc. A+ 1
Rating Explanation
Company Rating A+
Our opinion of what this rating means:
An exemplary rating. This means that nothing in our files causes us to have any doubt about the company’s reliability.

Check out the Spark Networks, Inc. storefront to view photos of the business, read customer reviews, and even post a review yourself!
1 Star Rating
based on 2 reviews
Company Profile
Spark Networks, Inc.
Address:  
8383 Wilshire Blvd Suite 800
Beverly Hills, CA  90211
Tel: (323) 658-3000
Fax: (323) 658-3001
Web Site:   http://www.spark.net
Contact:   Emily Varney - Manager email support
Business Start Date:   1/1/1997
Company ID:   13110492
Nature of Business:

This company's business is providing Internet dating services.

BBB Comments & Analysis

Bureau's Comments and Analysis of Company's Business:

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company. 

Licensing

Agency:
License Number:
Status:

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

We know of no government action taken against this company.  

Accreditation

This company has been accredited since 06/04/1999 and we are satisfied that it honors its commitment. The company has agreed to uphold our accreditation standards, which include a commitment to act in accordance with ethical business practices and to respond to customer complaints.

Other Considerations

This company uses a negative option cancellation policy when selling their services. With this selling method, products and services are sent to consumers unsolicited, and unauthorized charges appear on credit cards. Usually, materials sent with the product or service will allow a specified time period for cancellation and ret...   »More

Advertising Review

No questions about the truth of this company's advertising has come to our attention. 

Complaint Experience

Bureau Summary and Analysis of customer complaints and company responses:

Complainants allege deceptive sales practices, unauthorized credit card charges, and difficulty cancelling services. Most customers complain they agree to a trial period, or one month of service, but continue to receive additional statements, charges to credit cards, or debits to accounts even thou...   »More

Complaint Closing Statistics

The following grid displays the number and responses to complaints over the last 36 months:

No. of CmplType of Response
25Making a full refund, as the consumer requested
9Making a partial refund
53Agreeing to perform according to their contract
1Refusing to make an adjustment
30Refuse to adjust, relying on terms of agreement
0Unanswered
0Unassigned
118 Total