The Better Business Bureau of the Southland, which serves the counties of Los Angeles, Orange, Riverside and San Bernardino in southern California, is the largest of the Better Business Bureaus throughout the United States and Canada.
With BBB Accreditation of over 24,000, this Bureau serves consumers and Accredited businesses from five offices within its service area, which are staffed by skilled, experienced employees. Services to the public include issuing reliability reports on businesses, working to resolve customer complaints against businesses, Lemon Law arbitration through the Bureau's AutoLine program, arbitration of business-customer disputes through the Bureau's Business Arbitration program, and review of advertising as measured against Bureau standards for truth in advertising.
Key personnel in the Bureau's major departments are available to assist in a variety of ways:
Vincent L. Gottuso, President
(909) 825-7280
Mary Lou Diaz, Director of Consumer Services
(909) 825-7280
Kim Burge, Director of Trade Practices/Media Relations Contact
(909) 825-7280
The Consumer Services department accepts consumer complaints and presents them to the business for response. The consumer is kept informed of the progress of the complaint and receives the company's response, which the consumer can accept or refute. Consumers may also request Reliability Reports on companies in our service area, using our Customer Service Operators for this service.