BBB ACCREDITED BUSINESS SINCE 08/14/2003

CyberDefender

(213) 689-8631 617 West 7th Street Suite 1000, Los Angeles, CA 90017

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Description

This company's business is the sale of internet security software for consumers and businesses.

BBB Accreditation

A BBB Accredited business since 08/14/2003.

BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised this business's rating include:

Length of time business has been operatingComplaint volume filed with BBB for business of this sizeResponse to complaint(s) filed against businessResolution of complaint(s) filed against businessBBB has sufficient background information on this business

Customer Complaints Summary Read complaint details

724 complaints closed with BBB in last 3 years | 248 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 197
Billing / Collection Issues 141
Problems with Product / Service 365
Delivery Issues 1
Guarantee / Warranty Issues 20
Total Closed Complaints 724

Additional Complaint Information

Our complaint history for this company shows the company gave proper consideration to complaints presented by the Bureau.

Complaint Details | Definitions | BBB Complaint Process | File a Complaint

  • Government Actions

    BBB has no information regarding government actions at this time.

    What government actions does BBB report on?

  • Advertising Review

    BBB has no information regarding advertising review at this time.

    What is BBB Advertising Review?

Additional Information

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13196224
BBB file opened: 8/18/2003 Business started: 6/1/2002
Contact Information
Michael Hill - Senior Director of Call Center Operations
    Brian Weiss (Senior Manager Customer Relations)Garry Robles (Customer Service Manager)Sarah Edenborg (Customer Service Supervisor)Igor Barash (COO)
Number of Employees

700

Business Category

Computer Software Services

Alternate Business Names
CyberDefenderCyber DefenderMycleanpc.comMaxMySpeedDoubleMySpeed