BBB ACCREDITED BUSINESS SINCE 02/21/2000

LowerMyBills.Com, Inc.

(800) 648-5049 6701 Center Drive West, Suite 300, Culver City, CA 90045

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Description

This company's business is providing comparison shopping services to lower monthly bills including long distance, cellular, credit cards, auto warranty, insurance, auto financing, home refinancing and debt relief services.

BBB Accreditation

A BBB Accredited business since 02/21/2000.

BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised this business's rating include:

Length of time business has been operatingComplaint volume filed with BBB for business of this sizeResponse to complaint(s) filed against businessResolution of complaint(s) filed against businessBBB has sufficient background information on this business

Customer Complaints Summary Read complaint details

81 complaints closed with BBB in last 3 years | 18 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 60
Billing / Collection Issues 1
Problems with Product / Service 20
Delivery Issues 0
Guarantee / Warranty Issues 0
Total Closed Complaints 81

Additional Complaint Information

Some complainants allege the company advertises low rates for long distance service with no monthly fees if balances are over a certain amount. Once customers sign up for the service they do not receive the rate advertised or they are charged fees despite having balances over the minimum amount quoted. Other customers allege contacting the long distance carrier to inquire about the bills when they are told the carrier does not offer the advertised promotion. A few allege receiving unsolicited spam mailings from the company, no response to emails, and difficulty locating a phone number for the company. The company responds to complaints by issuing credits for billing disputes, removing customers from their mailing lists, and contacting carriers to update accounts. In some cases the customers are given contact information for the company they are signed with in order to settle disputes.

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  • Government Actions

    BBB has no information regarding government actions at this time.

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  • Advertising Review

    BBB has no information regarding advertising review at this time.

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Additional Information

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13130473
BBB file opened: 2/21/2000 Business started: 7/1/1999
Contact Information
Misty Marvin - Operations Supervisor
    Harvey Varbedian (Senior Manager)John Nguyen (Controller)Matt Coffin (President)Timothy Kim (Customer Retention Manager)Brandi Shelton (Operations Supervisor)
Number of Employees

21

Business Category

Shopping Service Protective Price Comparison Etc