BBB ACCREDITED BUSINESS SINCE 07/19/2004

Dellamoda.com, Inc.

(800) 515-8523 18375 Ventura Blvd #356, Tarzana, CA 91356

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Description

This company's business is the sale of handbags and accessories through the internet.

BBB Accreditation

A BBB Accredited business since 07/19/2004.

BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised this business's rating include:

Length of time business has been operatingComplaint volume filed with BBB for business of this sizeResponse to complaint(s) filed against businessResolution of complaint(s) filed against businessBBB has sufficient background information on this business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 0
Billing / Collection Issues 0
Problems with Product / Service 2
Delivery Issues 0
Guarantee / Warranty Issues 0
Total Closed Complaints 2

Additional Complaint Information

Our complaint history for this company shows the company gave proper consideration to complaints presented by the Bureau.

Additional Information

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13209855
BBB file opened: 5/7/2004 Business started: 2/25/2003
Contact Information
Customer Service -
Number of Employees

10

Business Category

Women's Apparel Retail

Alternate Business Names
Dellamoda.com, Inc.Della Moda, Inc.
Alternate Web Sites
Industry Tips
If you are considering making a purchase, keep in mind many companies sell replica items, which may be difficult to discern from the genuine article. The following suggestions may help you determine if you have received what you have paid for. We suggest you examine your purchase to compare the fabric. The fabric used to manufacture top-of-the-line brand name handbags is noticeably different than the material used for fakes. If there is wrong stitching or if the material is flawed in even the slightest manner, chances are it is not a name brand purse. High-fashion handbags will always have real materials, they will not use fake leather or fake animal skin. Pay attention to small detailing. The great thing about authentic handbags is that they are unique and hours upon hours go into making each one exactly right. Designer handbags will often have extra stitching and detailing such as little diamonds, buckles or zippers which make them truly unique to any other designer.

Always check for the brand name label. Many brand name handbag designers will put a custom label or logo on their items which indicate that they are authentic. The names sometimes appear on zippers or pockets and some companies like to put it in the same spot on every handbag to ensure their customers know it's real. It is important to know that you are getting what you pay for when it comes to designer handbags. If your instincts are telling you that the purse is a fake, chances are you're probably right and its best to leave the bag where it lies. With the amount of money you are spending on these items, you want to make sure the bag you're buying is authentic and worth every penny you are spending.

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.Always use a credit card to purchase online. This protects you. Your maximum exposure is $50, and often you won't even lose that amount if you get scammed.